Show Side Menu
To view, print or save our practice booklet, click here
Access Online Services
Call 111 - When it is less urgent than 999

Out of Hours

Out of Hours Service: please telephone 111

Out of Hours Appointments

In case of a serious or life-threatening emergency, please call 999 for an ambulance or attend the Accident & Emergency Department at Southend General Hospital.

Practice patients who have urgent medical problems that will not wait until normal working hours may contact the out-of-hours service directly by dialling 111 for access to urgent medical care when the surgery is closed.

The out-of-hours service will contact the most appropriate healthcare professional who will call you back to discuss your problem and, after taking a full history, will either:

  • Give advice over the phone;
  • Ask to assess the patient at the GP base;
  • Visit the patient at home;
  • Admit the patient directly to hospital via 999 ambulance

The out of hours service is provided by Integrated Care 24 Ltd, also known as IC24.

Castlepoint and Rochford Clinical Commissioning Group (CPR CCG) oversees the out of hours service in the area. Any queries, comments or complaints should be directed to the Head of Commissioning in Castlepoint and Rochford CCG, on 01268 245758.

Help and advice is also available 24 hours a day, seven days a week from the NHS 111 Service by dialling 111.

NHS 111 operates a 24 hour nurse advice and health information service, providing information on:

  • What to do if you or your family are feeling ill
  • Particular health conditions
  • Local healthcare services, such as doctors, dentists or late night opening chemists
  • Self-help and support organisations

NHS 111 works hand in hand with other healthcare services provided by the NHS, helping you to make the right choice to meet your needs.

Calls to NHS 111 are free and for the patient’s safety all calls are recorded.

When the Surgery is closed

For urgent medical matters that cannot wait until the next surgery, please dial 111 for the NHS 111 Out of Hours Service.


For life-threatening emergencies such as
Severe bleeding
Collapse or unconsciousness
Severe chest pains…
…Dial 999 for an ambulance IMMEDIATELY

Improving access to general Practice:

Evening & Weekend GP & Nurse appointments

Our surgery provides additional GP & Nurse appointments on weekday evenings - 18:30 to 20:00 and weekends - 09.00 - 15.00

Please contact the surgery reception to book an appointment between 08:00 --- 18:30

or call 01702 742102 after 18.30 weekdays and over the weekend.

Appointments will be offered from:

  • North Shoebury Surgery, Frobisher Way, Shoeburyness, Southend-on-Sea SS3 8UT
  • Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB

To book an appointment please contact your surgery or call 01702 742102 after 18.30 or over the weekend.

Patients should still call 111 outside surgery hours and for medical emergencies dial 999

Find a support worker role near you today
Local Services, Let