All our regular weekday surgeries are by appointment only. We have 'pre-booked' and 'book on the day' facilities. Appointments can be made either by telephone, in person at Reception or Online provided you have signed up for the online service with the practice. The staff will try to give you a convenient appointment with the doctor or nurse. Each appointment is for one person only. Please make a separate appointment for each member of your family if required.
Appointments should only be for a medical problem and not for obtaining any repeat prescriptions or asking the doctor to fill out any forms during surgery times.
Forms and guidance for online access
Patient Online Records Access Patient (DOCX, 30KB)
Application form For Online access to my Medical Records (DOCX, 505KB)
Consent to proxy access to GP online services (DOCX, 31KB)
Before you begin to use “Systmone Access” and book routine appointments or request repeat prescriptions online we would appreciate it if you could read the guidance.
Practice Guidance for using “Systmone Access" (DOCX, 29KB)
Online Appointment Booking
SystmOnline login.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Home visits are mainly for terminally ill and housebound patients. They should only be requested if you are unable to come to the surgery because of serious illness or infirmity. Please remember the doctor can see four patients in the time it takes to make one home visit. Wherever possible we prefer to see you at the surgery, as the surgery is equipped for efficient examination and this makes more efficient use of the doctor’s time. Should you still need a home visit please ring before 10.30am and give the receptionist some indication of the problem and its urgency. Please confirm your address and phone number at the same time. The doctor is likely to ring you to assess the situation. The doctor may arrange for the patient to be brought to the surgery so that its full facilities are available for tests and treatment.
Please note that lack of transport cannot be accepted as a reason for a home visit, nor does the practice provide transport services. Also, if you have a dog that is not familiar with visitors, please ensure that it is securely locked away when the doctor attends the home visit.
Interpreters
If you have language difficulties it is acceptable for you to bring along your own interpreter to your consultation. But if required, an interpreter can be organised by the Practice to arrange a conference call during a consultation with the doctor.
Please remember to inform the Reception Staff the language in which interpretation is required. Our Reception Staff will require at least one day notice for a conference call.