Book on the day Appointments: These are available in limited numbers and can be booked by calling our reception at 01702 529333 from 8:00am, or in person at reception, or online.
Pre-Bookable Appointments: For routine appointments with a GP or nurse, you can book in advance by calling 01702 529333 in the afternoon or by using our online booking system via SystmOnline.
Appointment Types: We offer both face-to-face and telephone consultations to meet your needs. Based on the nature of your request or condition, you may be advised to select a particular type of appointment. This recommendation ensures that you receive the most appropriate, timely and effective care. This includes appointments with local pharmacists (Pharmacy First), physiotherapists, physician associates, advanced nurse practitioners, emergency nurse practitioners, podiatrists and other allied healthcare professionals.
Non-Urgent Queries: For non-urgent enquiries, you can also contact us online.
Extended Hours
Extended hours appointments might not be at your regular GP surgery. You will be informed at booking where this appointment will be. These are not available as walk-in appointments. They must be booked in advance.
Out of Hours
You can always call NHS 111 for health care advice out of hours. For life threatening emergencies please call 999.
Alternatively, please call the surgery during the day for a pre-bookable evening or weekend appointment provided by Queensway Surgery. Additional GP and nurse appointments are available on weekday evenings 6.30pm to 8.00pm and weekends 9.00am to 5.00pm. Please contact the surgery reception to book an appointment.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Home visits are reserved for elderly, housebound, or severely ill patients who cannot travel to the practice.
When requesting a home visit, our receptionists may ask you some questions to determine the priority and urgency of your request. This information allows us to allocate resources efficiently and ensure timely care for those in greatest need.
Our practice works with Emergency Care Practitioners (ECPs) to carry out visits on behalf of our GPs when necessary.
While we encourage patients to come to the practice whenever possible—due to the availability of specialized equipment and facilities—we understand that home visits are sometimes required. We appreciate your cooperation and understanding in following this process.