If you are managing the health of another, you can apply for proxy access. This provides access to the person's online account for:
- book and view appointments
- order medication
- access to medical records
Contact the surgery to request proxy access.
Proxy access on behalf of children
People with parental responsibility for children have rights to access their children’s records. This is in most cases. Not all parents have parental responsibility. Proxy access for parent and guardian to a child’s record is a practice-level decision.
Proxy access on behalf of another adult
A person must be registered for online access at the practice where the patient they are acting for is registered. Proxy is the recommended alternative to sharing login details.
Proxy Access to SystmOnline (online services)
Patient Online Proxy Consent Form (DOCX, 31KB)
More Information
RCGP guidance on Proxy Access
NHS App: Using linked profiles to access services for someone else