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Zero Tolerance

We will treat our patients with respect, courtesy and will not discriminate against them in any way on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or religious or philosophical belief.

Physical violence and verbal abuse is a growing concern. GPs, Practice Nurses and other Practice staff have the right to care for others without fear of being attacked or abused.

We strongly support the NHS policy on zero tolerance.

The Practice is committed to protect both staff and other patients. We respectfully point out that inappropriate behaviour such as drunkenness; swearing; threatening and abusive behaviour; verbal or physical abuse of any kind; racial abuse and inappropriate demands will not be tolerated.

Anyone either phoning or attending the Practice, who abuses any staff member or patient, will risk removal from the Practice list and in extreme cases we may summon the Police to remove offenders from the Practice premises.

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